[KongchangAI]
Unverified50% confidenceFactExact time

In Zendesk, assigning a ticket or an agent's first public reply changes the New status to Open; a customer reply reopens Pending, On-hold or Solved as Open.

1
Sources
50%
Confidence
Long-term
Relevance
10/17/2026
First Seen

Sources

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Stable URI
https://kongchang.com/claim/1050558
API
curl https://kongchang.com/api/v1/knowledge/claims/1050558
MCP
get_claim(id=1050558)