Unverified50% confidenceFactExact time
Email threading relies on two SMTP headers, Message-ID and In-Reply-To; ticketing systems match existing tickets by parsing the In-Reply-To (and References) headers of inbound mail, rather than relying on the ticket number in the subject.
1
Sources
50%
Confidence
Long-term
Relevance
10/17/2026
First Seen
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