Unverified50% confidenceFactExact time
CRM systems originated from customer database management in the 1990s, evolving from desktop software such as ACT! to the SaaS cloud model pioneered by Salesforce.
1
Sources
50%
Confidence
Long-term
Relevance
8/7/2026
First Seen
Sources
开源Agentic CRM：AI优先的客户关系管理新范式
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