Unverified50% confidenceBenchmarkExact time
According to data disclosed by some BPO companies, after introducing AI-assisted tools, the average handling volume per agent decreased by 20–35% while the first-contact resolution rate improved by more than 15%.
1
Sources
50%
Confidence
Medium-term (~90 days)
Relevance
9/1/2026
First Seen
Valid until: 11/30/2026
Sources
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