Product
Service Agent
An AI agent for customer service scenarios in Microsoft 365 Copilot. It generates case summaries, recommends best actions, and drafts resolution emails.
Timeline (last 90 days)
Oct 14
Sales Agent and Service Agent in Microsoft 365 Copilot are now generally available (GA)
Unverified50%
Oct 14
Both Sales Agent and Service Agent are powered by Work IQ
Unverified50%
Oct 14
Northern Trust frames the value of Service Agent as a shift from reactive search to proactive intelligence, where dependencies and handoffs surface before the day begins
Expired50%