WorkIQ

WorkIQ is an intelligence layer launched by Microsoft that provides AI Agents with organizational work context, integrating meeting notes, emails, Teams messages, and PowerPoint documents from Microsoft 365 into a context layer that models can directly consume.

Organizational context is something a model cannot infer from a prompt alone, and this is the fundamental reason for WorkIQ's existence.

WorkIQ is not a replacement for Microsoft Graph, but rather an intelligence layer built on top of the platform.

Rather than handing a large number of endpoints directly to an Agent, WorkIQ provides a set of dynamic tools behind the scenes, making it easier for the Agent to understand and select from them.

WorkIQ offers three access methods: REST API, A2A (Agent-to-Agent) protocol, and MCP (Model Context Protocol).

WorkIQ is provided in the form of an MCP server, with its toolset and data fully consistent across all other channels.

WorkIQ's permission management allows administrators to view all WorkIQ MCP tools in the agent configuration within the admin center and exercise granular control over permissions, such as allowing creation and updates while prohibiting deletion.

GPM Tolga built an Agent called "Margo" to manage meetings and emails, establishing rules from the outset: take no action without authorization, and always provide citations to avoid hallucinations.

After an agent goes live, usage data metrics such as 30-day active users and 7-day active users can be obtained from WorkIQ via the insights agent.

WorkIQ is positioned as Microsoft's "Work Context Engine," whose core value lies in understanding how work gets done, using emails, chat records, and meeting content as context to help Copilot infer the next step.

In the demonstration, Copilot can start from a single natural language prompt, automatically pick up Wicked skills, pull MCP URLs and tools, and retrieve email context from WorkIQ, ultimately producing an MCP package.

In the Hill Climbing evaluation demonstration, Rachit selected an evaluation suite of 15 scenarios and let the agent climb for approximately two hours, with the pass rate gradually improving from 6% (1 pass) in the first round to a target pass rate of 80%.

In LOB (line-of-business) scenarios, after an agent is published to the tenant directory it enters the admin center, and once approved by the administrator it becomes available to all users within the tenant.

The WorkIQ team has launched an interactive Demo website, described as the next-generation Graph Explorer, where developers can test tool calls via all three methods—REST, A2A, and MCP—and an API log feature is provided to view complete call details.

WorkIQ OS is an example line-of-business application that calls the WorkIQ API directly, will be open-sourced under the MIT license and hosted on GitHub, and includes built-in widgets such as action items, meeting intelligence, and daily eval.

Microsoft demonstrated how to extend Microsoft Copilot using the WorkIQ developer tool in a technical sharing session titled "Expanding Your Airspace".